Printing documents - VisualCron

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Danny van Oijen
Paid support Topic Starter

2017-06-07T08:08:58Z

I created a job (trigger) that print filss inside a folder.
I can see the job running, i also see that the document is going to the printer queue but nothing is printed.
The printer is a Canon MF8500C Series.
The documents that need to be printed is a pdf file.

When create a test document with word i get the following error:
Exception in Task: Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

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Support
Official support

2017-06-07T11:42:51Z

Are you using 8.2.7? Because we use a new component for printing there.

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-07T12:04:28Z

Henrik,

Yes i am using latest version.
8.2.7
Build: 15611

Support
Official support

2017-06-07T12:09:14Z

Please add a screenshot with settings.

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-07T12:22:33Z

I see teh document entering teh print que on the windows server.
It seems it sends the document to the printer but it doens not print.
I tested it with 2 different brands, Canon and Brother.

Support
Official support

2017-06-08T08:39:29Z

Just to rule out any path and permission issues, can you please try:

1. create a new Job
2. add a new print Task with hardcoded path to a local pdf

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-08T08:49:57Z

Henrik,

Tried, same result.
Document gets to the Print Queue in windows but does not get printed.

Danny van Oijen
Paid support Topic Starter

2017-06-08T14:30:20Z

Also when trying to print a doc, docx, xls or xlsx file we get a error:
Exception in Task: Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

Support
Official support

2017-06-08T16:07:44Z

Originally Posted by: Danny van Oijen

Also when trying to print a doc, docx, xls or xlsx file we get a error:
Exception in Task: Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

This is different. You talked about PDF first. All other document types require that you have Office installed locally. And also Office install needs to be the right architecture (32 or 64 bit).

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-09T06:27:07Z

#10

Aha ok, i was not aware of.
However this particular document is a pdf file.
I was just testing if this would work.

Support
Official support

2017-06-09T08:28:18Z

#11

Originally Posted by: Danny van Oijen

Aha ok, i was not aware of.
However this particular document is a pdf file.
I was just testing if this would work.

But did you perform the tests:

Just to rule out any path and permission issues, can you please try:

1. create a new Job
2. add a new print Task with hardcoded path to a local pdf

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-09T08:50:51Z

#12

Henrik,

Yes, did the test, same result.

Support
Official support

2017-06-09T09:03:30Z

#13

Originally Posted by: Danny van Oijen

Henrik,

Yes, did the test, same result.

It does not make sense as this error is related to Office products. What operative system and architecture are you testing on?

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-12T09:36:22Z

#14

Henrik,

I think it is a miscomunication.
The error:

Also when trying to print a doc, docx, xls or xlsx file we get a error:
Exception in Task: Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

I get when trying to print doc or xls files (just to test what it does).
When printing pdf files, no error, it just sends them to the print queue ( i can see) but it does not print.

Support
Official support

2017-06-13T13:14:07Z

#15

Originally Posted by: Danny van Oijen

Henrik,

I think it is a miscomunication.
The error:

Also when trying to print a doc, docx, xls or xlsx file we get a error:
Exception in Task: Retrieving the COM class factory for component with CLSID {000209FF-0000-0000-C000-000000000046} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

I get when trying to print doc or xls files (just to test what it does).
When printing pdf files, no error, it just sends them to the print queue ( i can see) but it does not print.

This is what I thought. The COM error is because no Office installed.

If in print queue for PDF then maybe system administrator needs to investigate why it is not printed as it has left VisualCron control in that moment.

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-13T13:39:37Z

#16

Henrik,

I am the administrator.
A test print does work, when i open the pdf and print it, it also works.
But when automated by viscial cron it does not.

Support
Official support

2017-06-14T14:26:39Z

#17

But if it is in the spool there must be some more information about the status of the item in the spool?

Henrik
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Danny van Oijen
Paid support Topic Starter

2017-06-20T10:12:00Z

#18

Henrik,

We did change the printer to another Printer (Brand HP), here it works....

Support
Official support

2017-06-20T11:12:34Z

#19

Originally Posted by: Danny van Oijen

Henrik,

We did change the printer to another Printer (Brand HP), here it works....

Oh, not sure what it can be but probably you can get the status from the spool if not printing.

Henrik
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