Hello everyone,

We are running VisualCron 6.2.2 on Windows Server 2008R2. We experience an issue with credentials not being retained on jobs every time we reboot the server. For some reason all credentials on jobs get reset to the default user as opposed to the account that has been specified for each job; hence many jobs start to fail after reboot and all the jobs have to be adjusted manually with the correct account credentials again. Stopping and starting the CRON service on the server does not cause this issue, only rebooting server does. Please see attached image below for further details.

Thanks
Tony

It sounds like there are some permissions problems writing to the folder c:/program files/VisualCron/settings. Check last modified time of Jobs.xml in that folder. Update Credential. Wait a minute. Check modified time to see if it updates.

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Hi Henrik,

Yes the jobs.xml file does update when I change credentials for jobs. Any other ideas?

Thanks
Tony

So, what happens if you update a Credential and then stop and start the VisualCron service?

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Hi Henrik,

I have tested this out and this only happens on reboot of the server. Stopping and starting the VisualCron service from the Windows Services does not cause this issue. Anything else I can look at?

Thanks
Tony

Sounds really strange. Is the settings folder at the default location (see Server settings->Folders)?

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This is what I show.

Hmm...it does not make sense. A reboot should have the same behavior as Stop/Start of the service.

It sounds like the file is not the same as before reboot. What if you create a copy of the Jobs.xml file before reboot and then compare it with the one after.

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Is there any files I can make a copy of before I reboot for you to analyze and then review the files after the reboot? I can do that over the weekend. Let me know.

Thanks
Tony

Yes, Jobs.xml and Credentials.xml

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Hi Henrik,

There is no Credentials.xml file anywhere on the server that holds the VisualCron service. Should there be? The only file that came close was NetworkCrendetials.xml. Is this the file you are referring to or are we supposed to have a file name Credentials.xml also?

Please let me know and I will send you the before and after.

Thanks
Tony

Hi Tony,

The file is indeed NetworkCrendetials.xml and it is in your application folder in the settings folder.

Regards
Erik

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Hi Henrik,

Sorry it has taken so long to collect the information on this problem, but it is our production environment and there is much effort involved once the reboot takes place to correct all the jobs that fail. I have included both the before and after files that you requested. The problem is still occurring. To recap what happens. On the reboot all the jobs that have specific credentials default back to the Administrator credential when it starts back up. Please let me know if you need anything else.

Thanks
Tony