unhandled AD error: Logon failure: unknown user name or bad password - VisualCron

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sgrushinski
No customer Topic Starter

2011-03-07T15:39:56Z

We are getting this error when trying to use AD authentication. Is there a fix for this? Thanks.

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Support
Official support

2011-03-07T15:46:03Z

This is related to the user you specified in the settings (for connecting to the AD-server). Try re-entering that user.

Henrik
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sgrushinski
No customer Topic Starter

2011-03-07T16:31:17Z

Thanks for the quick response. When I click on Server, Settings, then the Users/Logon tab, I do not see where an AD user is specified. The only options are Allow Active Directory Logon checkbox, AD Server textbox and Allowed Groups. Where is the AD user specified?

Support
Official support

2011-03-07T17:11:19Z

Sorry, my bad, there is no such setting. What happens if you try to add groups in the settings or search for a specific user in permissions window?

Henrik
Support
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sgrushinski
No customer Topic Starter

2011-03-07T18:09:17Z

I was able to add several AD groups to the list, of which I am a member, but still getting the same error.... 😕

Support
Official support

2011-03-07T18:46:57Z

Could you verify that you have a Server Connection that uses the AD logon type? A server connection can either be of type VisualCron user or AD user.

Also, are you logging in from the same network?

Henrik
Support
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matrixIII
Free support

2011-03-08T05:33:34Z

Try this...

http://visualcron.com/fo....aspx?g=posts&t=1674

sgrushinski
No customer Topic Starter

2011-03-08T19:14:31Z

Thanks Henrik. It worked!