2008 Installation Problem - VisualCron

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bli
Free support Topic Starter

2010-02-09T19:31:47Z

I'm getting an error while installing this application on a windows 2008 sp1 machine

It said:

An error occurred while installing. It occurs to be a problem with the WMI service. An URL with information will be open after clicking ok. Error: system.Runtime.InteropServices.COMException (0x800705AF)

Do you know what I could do to fix it? thanks

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Support
Official support

2010-02-09T20:45:10Z

Is the service "Windows Management Instrumentation" running?

Henrik
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bli
Free support Topic Starter

2010-02-10T19:55:26Z

yes it is

i even restarted it

Support
Official support

2010-02-10T20:16:16Z

Are you able to post a screenshot of that error? Which application does it come from?

Henrik
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bli
Free support Topic Starter

2010-02-10T20:30:08Z

bli attached the following image(s):

Support
Official support

2010-02-10T21:30:18Z

Ok, what is happening is that we are trying to set some parameters to the VisualCron Service when installing. We are doing this by using the WMI. Something wrong happens here.

First, please open Administrative tools->Computer Management->Services and applications->WMI control

Right click properties on this one. Please attach a screen shot of the advanced properties here.

Henrik
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bli
Free support Topic Starter

2010-02-11T18:09:34Z

thanks

bli attached the following image(s):

Support
Official support

2010-02-12T12:47:48Z

I would suggest performing a "Repair" of the WMI. There are various guides for that on Internet. For example:

http://windowsxp.mvps.org/repairwmi.htm
http://www.microsoft.com...ae97d&displaylang=en

Henrik
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bli
Free support Topic Starter

2010-02-12T23:04:10Z

will try that tonight and restart server to see if it works.

bli
Free support Topic Starter

2010-02-16T16:26:42Z

#10

WMI was the problem. after fixing the WMI problem, the install work fine. thanks

Support
Official support

2010-02-16T16:33:33Z

#11

Thanks for the feedback!

Henrik
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