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dchris
2011-06-22T10:42:38Z
We discover a problem to connect to a server 5.7.4 with client 5.7.4 when compression is activated.

The progress goes up to 35% but then it takes some time and we get a timeout message saying the response took longer than expected....

Looking at the client log file I can see the following

Quote:

Perhaps the server is an older version than the client?
22.06.2011 12:09:58 Error decompressing: Ungültige Zeichen in einer Base-64-Zeichenfolge.
22.06.2011 12:09:58 Decryption failed, ex: Die Länge der zu entschlüsselnden Daten ist ungültig.
22.06.2011 12:09:58 Decryption failed: Das Array darf nicht NULL sein.



as the error was related to decompression I tried to connect to the server with decompression switched off and then the connection is possible without any problem. Client and server are on the same version.
In the logfile is also a big XML and Bas64 encodes string that I do not want to include here.

Strange is that so far we could solve the problem by rebooting the server and after that we could connect with compression switched on for some time. As this could not be the final solution we found out about the compression issue now.

Parallel we noticed that the tray client running on the server has also problem to connect which can be solved for some minutes by rebooting the server.
As we can not deactivate compression here this is still an open issue for us.

We get the following messages in log file:

Quote:

22.06.2011 12:07:10 Starting VisualCron Client, path: C:\Programme\VisualCron\VisualCronClient.exe
22.06.2011 12:07:28 Ping failed, ex: System.NullReferenceException: Object reference not set to an instance of an object.
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.AENHFKOMDOELCJJKFJCDPBLMPIFDPLMEIOHL(Object )
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.CABHALEMBBLGLBEJGAOMNEDLNCGBBIADJFIE()
22.06.2011 12:07:28 Error in PingCheck, err: System.NullReferenceException: Object reference not set to an instance of an object.
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.AENHFKOMDOELCJJKFJCDPBLMPIFDPLMEIOHL(Object )
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.FJICFLCONLLFDJMFDIBNCOIEEOLLFFJJPBIL(Object )
22.06.2011 12:07:58 Ping failed, ex: System.NullReferenceException: Object reference not set to an instance of an object.
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.AENHFKOMDOELCJJKFJCDPBLMPIFDPLMEIOHL(Object )
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.CABHALEMBBLGLBEJGAOMNEDLNCGBBIADJFIE()
22.06.2011 12:07:58 Error in PingCheck, err: System.NullReferenceException: Object reference not set to an instance of an object.
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.AENHFKOMDOELCJJKFJCDPBLMPIFDPLMEIOHL(Object )
at BOANPKPNPJHOGNCDNBHABJKPDJLGJNAGHADB.BFKKBFHNMCPNGKDAMGHAALAAGFILDGDNGLPK.FJICFLCONLLFDJMFDIBNCOIEEOLLFFJJPBIL(Object )

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dchris
2011-06-22T10:50:13Z
Here some more information just dicovered with further testing.

When connecting with the client running on the server itself. It only works if I do not use "localhost" but the external IP Adresse and also switch off compression.

If I check "is local" and "localhost" I get the timeout message.

Regards Dennis
Support
2011-06-23T09:38:16Z
1. Is it possible to open up that server temporary for testing to connect to it? I mean if you could publicly open the port 16444 so we can test connecting from here?

2. does the problem go away if you restart the VisualCron service? If not, can you please copy your settings folder (do not export). Please zip them and send to support@visualcron.com
Henrik
Support
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