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MikeBoBo
2011-01-05T21:22:35Z
Set up a new job with a mail trigger.

Job checks for a subject line (equals) and a sender (equals) and on AllMatch, sends an email.

Issue 1:

If the subject line does not match (including case matching), the job is not run.
If the subject line does match but the sender does not, the job IS run.

It appears the trigger is ignoring the sender but I want to restrict it to sender AND subject.

Issue 2:

I tried to inactivate the job but everytime the mail trigger is supposed to run, it reactivates the job and runs.
If I try to deactivate the mail trigger and the job, the mail trigger reactivtes the job on next run.
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Support
2011-01-05T21:39:51Z
This is not normal behavior. We need to test this and get back to you. Thank you for the report.
Henrik
Support
http://www.visualcron.com 
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MikeBoBo
2011-01-06T00:39:13Z
Set up a mail trigger on a differnet server, in a different domain to a differnet mailbox and am getting this:

1/5/2011 3:36:57 PM Err Error occured: Error in Mail Trigger (2), ex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond - exiting/deactivating Trigger (retries left: 0)
1/5/2011 3:37:47 PM Err Error occured: Error in Mail Trigger (2), ex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond - retrying to connect (retries left: 2)
1/5/2011 3:37:47 PM Err Error occured: Error in Mail Trigger (3), ex: Object reference not set to an instance of an object. - retrying to connect (retries left: 1)
1/5/2011 3:37:47 PM Err Error occured: Error in Mail Trigger (3), ex: Object reference not set to an instance of an object. - retrying to connect (retries left: 0)
1/5/2011 3:37:47 PM Err Error occured: Error in Mail Trigger (3), ex: Object reference not set to an instance of an object. - exiting/deactivating Trigger (retries left: 0)
1/5/2011 3:37:47 PM Err Trigger error: Error in Mail Trigger (3), ex: Object reference not set to an instance of an object.
1/5/2011 3:37:47 PM Debug Trigger was expired and inactivated
MikeBoBo
2011-01-12T17:27:18Z
Support
2011-01-13T09:50:54Z
Hi Mike,

sorry for the late response.

Issue 1:

We could not reproduce this. When using AllMatch, a matching subject and a no matching sender the Job is not run. What is important in this case is the AllMatch which generates an AND matter.

Are you using "Don't check" on the other two?

Issue 2:

We could not reproduce this. We deactivated it by opening the Job and unchecked the Trigger. Perhaps your Trigger was currently running when this happened. Try using a higher check interval.

Issue 3:

This can only be three problems:

1. firewall blocking
2. wrong address
3. wrong server

You can verify this if you can stand on the same server and telnet to port 143 on the address you specified.
Henrik
Support
http://www.visualcron.com 
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