Henrik,
We have a new job with an RSA keyed authentication SFTP task that failed this morning. This task completed successfully yesterday. We have not made any changes to the VisualCron job or the server VC is connecting to.

The error message is as follows:

Error connecting: Connection lost (error code is 10058)

After some research, we determined that an error code 10058 occurs as the result of a socket previously being shut down or partially closed. Once the socket is in this state, the Winsock implementation will not allow further data transmissions across the connection.

Our temporary solution was to stop and restart the VisualCron server. This solved the issue. I'm assuming this reset the connection and allowed for transfers once again. We are concerned this error will happen again.

Any ideas on why this error occurred?

Nirchi

When this happened, was the Task completed and successful?

---

No, the task did not complete and failed because of 10058 error. Once we stopped and re-started the VisualCron server, we re-ran the task and it completed successfully.

Please turn on Extended debugging (Server settings). Then, we need a way to reproduce this and then we can examine your log files.

---

Update: We got another user with this error and the reason for this was that he used public key authentication and pointed to a a key file on a shared folder which the SYSTEM account (which the Service runs as) don't have access to. This was solved by copying the file locally and use that path instead.

---