Hi,

I have a job that monitors an email account and when a certain email arrives if saves the attachment onto a server. The job works fin but i'm finding the email trigger keeps deactivating itself. I've found this in the log file:

06/09/2017 05:05:14 Debug Retrieving mail: i= 29
06/09/2017 05:05:14 Debug Retrieved mail: UID= 189
06/09/2017 05:05:14 Debug Mail Trigger: Id: 189 did already exist in checkedIds.
06/09/2017 05:05:15 Debug oClient.Quit
06/09/2017 05:05:15 Err Error occured: Error in Mail Trigger (3), ex: System.NullReferenceException: Object reference not set to an instance of an object.
at EAGetMail.MailClient.$=(Byte[] 4], Boolean 4])
at EAGetMail.MailClient.Quit()
at OBOKIIHBDBPMCFALPGECCIFHCDJPEDKODDGK.KEMLEDMDNELBHFFOFDEDHAAKAHOPFGNIJMEI.MCJFOMFKCEOBMBPKDAOADFMPPKNLHIJFCJDG(Object ) in C:\sourcefiles\code\VisualCronService\Triggers\Events\Mail\clsEventMail.vb:line 536, oClient null = False - exiting/deactivating Trigger (retries left: 0)
06/09/2017 05:05:15 Debug Mail trigger event has been ended, trigger: email monitor for sms.knh
06/09/2017 05:05:15 Debug Mail trigger event has been ended, trigger: email monitor for sms.knh
06/09/2017 05:05:15 Err Trigger error: Error in Mail Trigger (3), ex: System.NullReferenceException: Object reference not set to an instance of an object.
at EAGetMail.MailClient.$=(Byte[] 4], Boolean 4])
at EAGetMail.MailClient.Quit()
at OBOKIIHBDBPMCFALPGECCIFHCDJPEDKODDGK.KEMLEDMDNELBHFFOFDEDHAAKAHOPFGNIJMEI.MCJFOMFKCEOBMBPKDAOADFMPPKNLHIJFCJDG(Object ) in C:\sourcefiles\code\VisualCronService\Triggers\Events\Mail\clsEventMail.vb:line 536, oClient null = False
06/09/2017 05:05:15 Err Trigger error: Error in Mail Trigger (3), ex: System.NullReferenceException: Object reference not set to an instance of an object.
at EAGetMail.MailClient.$=(Byte[] 4], Boolean 4])
at EAGetMail.MailClient.Quit()
at OBOKIIHBDBPMCFALPGECCIFHCDJPEDKODDGK.KEMLEDMDNELBHFFOFDEDHAAKAHOPFGNIJMEI.MCJFOMFKCEOBMBPKDAOADFMPPKNLHIJFCJDG(Object ) in C:\sourcefiles\code\VisualCronService\Triggers\Events\Mail\clsEventMail.vb:line 536, oClient null = False
06/09/2017 05:05:15 Debug Trigger was expired and inactivated


Can anyone advise what's happening?

Thanks

My solution for that situation was to create another job that runs every 15 minutes. It has several Job/Task control tasks that activate the triggers on the email jobs.

Hi,

I'm using version 5.7.3

I've created a new job and added a visualcron trigger to monitor if a "Trigger expired (eleted or inactivated), but it won't let me specify which trigger i want to monitor.

update

I've now added a task of type Job/task control but it doesn't have an option to reactivate a trigger only a job or a task. If i inactivate the job it reactivates itself and re-enables the trigger so that could be a workaround. I just need some way of telling it which trigger to monitor

Hi,

I'm using version 5.7.3

I've created a new job and added a visualcron trigger to monitor if a "Trigger expired (eleted or inactivated), but it won't let me specify which trigger i want to monitor.

Please. We do not support that version anymore.

---

update

I've now added a task of type Job/task control but it doesn't have an option to reactivate a trigger only a job or a task. If i inactivate the job it reactivates itself and re-enables the trigger so that could be a workaround. I just need some way of telling it which trigger to monitor

There is a Trigger of type VisualCron which you could create together with an Email Task. You can check for Trigger deactivations and use the Variable:

{TRIGGER(Active|LastTrigger|VisualCron.Result.Message)}

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I experience the same problem on 8.2.9: after creating two email triggers (one last week and one yesterday) they are inactivated by the system yesterday evening - probably because of connection issues. "Expiration enabled" is not ticked.

Log example("C:\Program Files (x86)\VisualCron\log\log_server20171114.txt"):

11/14/2017 7:40:15 PM Debug ReceiveMail->hashcode: 34949221 (True), Job: *** Trigger: Email trigger
11/14/2017 7:40:15 PM Debug ReceiveMail->Mail poll skipped because it was busy receiving email ('Email trigger'), hashcode: 34949221
11/14/2017 7:40:18 PM Err ContinueRetryConnect->Error occured: ReceiveMail->Error in Mail Trigger (1), ex: * OK Waiting for authentication process to respond..
A0862 NO [UNAVAILABLE] Temporary authentication failure. [mailproxy3:2017-11-14 18:40:18]
- exiting/deactivating Trigger (retries left: 0)
11/14/2017 7:40:18 PM Err Trigger error: ReceiveMail->Error in Mail Trigger (1), ex: * OK Waiting for authentication process to respond..
A0862 NO [UNAVAILABLE] Temporary authentication failure. [mailproxy3:2017-11-14 18:40:18]

11/14/2017 7:40:18 PM Debug Trigger was expired and inactivated