File Trigger triggering twice - VisualCron

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Jeff Hilb
Free support Topic Starter

2017-04-27T19:44:36Z

Dropping a xls file into a directory. Not sure if our user is copying the file or doing a save-as into the destination directory.
The file trigger is firing twice.
I have extending logging on but not sure how to get to them.

Edited by moderator 2017-05-01T05:59:01Z | Reason: Not specified

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Support
Official support

2017-04-28T13:17:02Z

Have you set the Trigger to Created + File name? Try to copy the file from one location to the trigger folder.

Henrik
Support
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Gary_W
Free support

2017-04-28T13:53:40Z

Make sure to check the box for "Trigger when file has been released". That's how I have file triggers set up and all is working ok for me anyway.

Jeff Hilb
Free support Topic Starter

2017-04-28T15:44:13Z

Yes, created + file name, and when released.

It ran fine today, but that was after VC service was restarted (something I saw in a support post a few years back).

I will keep an eye on it, thanks.

helpdesk@cannellamedia.com
Paid support

2017-05-04T16:30:51Z

We are experiencing a similar issue with our VisualCron. It is occurring while watching our internal FTP for outside users to deliver the files. It is only occurring on File Triggers watching the internal FTP. Other network drives File Triggers experience no issues. We will try restarting the service to see if that resolves the issue.

helpdesk@cannellamedia.com
Paid support

2017-05-18T15:20:29Z

Hi,

Just wanted to provide an update. Restarting the service was only a temporary fix. It slowly returns and starts firing double triggers again. Any help on solving the issue would be greatly appreciated.

Support
Official support

2017-05-19T08:02:14Z

I advice turning on Extended debugging in Server settings log. After a file has triggered twice please zip and send the file to support@visualcron.com

Henrik
Support
http://www.visualcron.com
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Danny van Oijen
Paid support

2017-05-23T13:14:54Z

Try and clone the whole job, deactivate the origional one.

Danny van Oijen
Paid support

2017-05-24T07:36:51Z

Jeff,

My previous answer works for sometime but will happen again, here i have the same issue.
File triggering will run twice.

Support
Official support

2017-05-24T08:29:12Z

#10

Originally Posted by: Danny van Oijen

Try and clone the whole job, deactivate the origional one.

You mean that you can reproduce it by;

1. create file trigger
2. clone that job
3. deactivate old job

We could not reproduce it this way. It is something special you do for this to happen.

Henrik
Support
http://www.visualcron.com
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Danny van Oijen
Paid support

2017-05-24T14:24:57Z

#11

Henrik,

No, it solves the issue temporarily but it will come back.