Dear All (and VisualCron support team (^_^)),

My goal is to save email in a local folder. I checked VisualCron and found that with an Email trigger I can do it.
However, after creating my job, my trigger and my Connection (exchange EWS) it seems that I have a bug:
indeed, even if I set "save email" to "Always", the email itself is not saved :(
I tried with folder tree base -> folder is created by empty.
I tried save attachment -> I get the attachment but not the email.

Anything I'm doing wrong or is it a BUG ?

See screenshots attached

Try another folder to download to or look in log. That Yen symbol looks strange 😁

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Found it ! (^_^)
in the log, it says "The specified path, file name, or both are too long"

So I un checked the box "Create folder tree based on each email" but still doesn't work. lol
Now the error is "Failed to save email, ex: Could not find a part of the path..."
Seems that it still try to same in a folder free for the email (note that it did work for the attachments)

NB: the Yen symbol is normal: we are in Japan (don't ask me why Japanese people want to us "￥" instead of "\" lol. )

FYI, the lines in the log:
5/1/2017 10:35:27 AM Err PerformEmailActions->(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw4EAAA=)->Saving email to: C:\temp\AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw4EAAA=\AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw4EAAA=.eml
5/1/2017 10:35:27 AM Err PerformEmailActions->(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw4EAAA=)->Failed to save email, ex: The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters.

5/1/2017 10:43:14 AM Debug ReceiveMail->PerformEmailActions on email with subject 'RE: [[IT_REQ #9101]] screen', index= 2 and UID= AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAAAd29sQsZNMSaSMuIrx37SrAF9dWrQHAAA=
5/1/2017 10:43:14 AM Err PerformEmailActions->(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAAAd29sQsZNMSaSMuIrx37SrAF9dWrQHAAA=)->Saving email to: C:\temp\AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAAAd29sQsZNMSaSMuIrx37SrAF9dWrQHAAA=.eml
5/1/2017 10:43:14 AM Err PerformEmailActions->(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAAAd29sQsZNMSaSMuIrx37SrAF9dWrQHAAA=)->Failed to save email, ex: Could not find a part of the path 'C:\temp\AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz\ixSXBwAawVP1PUYlRrm\FpoLPif7AAAAB0DUAAAd29sQsZNMSaSMuIrx37SrAF9dWrQHAAA=.eml'.
5/1/2017 10:43:14 AM Debug ReceiveMail->TriggerEmail(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAAAd29sQsZNMSaSMuIrx37SrAF9dWrQHAAA=), hashcode: 9691421

Thanks for the feedback. We have altered the saving process. Please test this build:

http://www.visualcron.co....aspx?g=posts&t=7249 

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Hi Henrik,

I installed the version you gave me the link of but same issue :(
This is the log I got now:
5/8/2017 11:43:50 AM Debug Next execution (2) for Job 'test christophe' is: 12:00:00 AM
5/8/2017 11:43:50 AM Debug SendJobStats->Ended (5/8/2017 11:43:50 AM)
5/8/2017 11:43:50 AM Info Job completed (Success)->'test christophe'
5/8/2017 11:43:50 AM Debug ReceiveMail->Retrieving mail: index= 8 and UID= AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=
5/8/2017 11:43:50 AM Debug ReceiveMail->oClient.GetMail, index= 8 and UID= AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=
5/8/2017 11:43:51 AM Debug ReceiveMail->oClient.GetMail done, index= 8 and UID= AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=
5/8/2017 11:43:51 AM Debug ReceiveMail->CheckConditions(oMail), index= 8 and UID= AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=
5/8/2017 11:43:51 AM Debug CheckConditions->(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=)->Mail with subject: 'RE: [[IT_REQ #9182]] 47CheckVDIInventory' returned AllMatch action
5/8/2017 11:43:51 AM Debug ReceiveMail->PerformEmailActions on email with subject 'RE: [[IT_REQ #9182]] 47CheckVDIInventory', index= 8 and UID= AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=
5/8/2017 11:43:51 AM Err PerformEmailActions->(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=)->Saving email to: C:\temp\AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=.eml
5/8/2017 11:43:51 AM Err PerformEmailActions->(AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=)->Failed to save email, ex: Error 3 creating file handle for file path 'C:\temp\AAMkADIwMWE2ODk2LTQ1NWItNDNlYy05ZmM0LTAxN2E2ZGY5OWUwZQBGAAAAAADUz+ZiheDPTIqj1zz/ixSXBwAawVP1PUYlRrm/FpoLPif7AAAAB0DUAACJv00WnRs5QaY78T8DdhPLAABYNw8UAAA=.eml': The system cannot find the path specified.

Let me know if I did something wrong :)
Regards
Christophe

I think we need some kind of test connection in order to reproduce this. Can you provide this to support@visualcron.com?

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