Hello,

On November 1 we had a system issue where the VisualCron service stopped unexpectedly. Upon restarting the service we discovered the jobs.xml file was empty and we had to revert to last night's backup. When I looked at the system event log I see 2 entries saying "The VisualCron service terminated unexpectedly. It has done this x time(s)." where 'x' is a 1 or a 2. The server log shows a message of "11/1/2016 7:30:43 AM Info Loaded: 0 job(s)". The managers in my company are requesting information on what would have caused our jobs.xml file which was over 30 megabytes in size at the time of the crash to just 1 kilobyte. Please let me know if you would like me to email any logs or something else. We are using version 8.1.2.

Thanks,

Peter

Please check for any *.dmp files in the log directory. I would advise you to upgrade as there is a risk that 8.1.2 does not have the support for dmp files to debug what happened.

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Please check for any *.dmp files in the log directory. I would advise you to upgrade as there is a risk that 8.1.2 does not have the support for dmp files to debug what happened.

Hello,

I checked the log folder and all I see are log_interactivelogonCPyyyymmdd.txt, log_serveryyyymmdd.txt, log_trayclientyyyymmdd.txt and server_startup.txt log files. Nothing ending in *.dmp.

Thanks,

Peter

Is there an updates on this? I will need to provide information to the higher ups in my company this week on the reason for this crash and what we need to do to prevent this from happening again. We can upgrade to 8.2.1 however I need to provide insight as to why we experienced these issues.

Thanks,

Peter