Hi,
using VisualCron 7.2.1 on a Windows 7 Enterprise SP1. we periodically get the error below,
what could be the root cause and how to fix ?

thanks

Marco

Application: VisualCronService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000022F17370
Stack:


Faulting application name: VisualCronService.exe, version: 7.2.1.15248, time stamp: 0x541a8993
Faulting module name: 7z64.dll, version: 9.22.0.0, time stamp: 0x4dac8834
Exception code: 0xc0000005
Fault offset: 0x0000000000097370
Faulting process id: 0x75c
Faulting application start time: 0x01d1b59e89220b68
Faulting application path: C:\Program Files (x86)\VisualCron\VisualCronService.exe
Faulting module path: C:\Program Files (x86)\VisualCron\7z64.dll
Report Id: 632580b9-21ac-11e6-878f-005056ab0177

I'm just guessing here, but based on the DLL file name, 7z64.dll, i would assume it's related to something misbehaving with a compression/extract task, since they are using 7-zip libraries to do it. Have you recently added any file compress/extract tasks for zip, gzip, etc... files ?

Brian

Hi,
we have different tasks managing compression/extracts, but nothing that has been added recently. How we could further troubleshoot the issue ?

Thanks

Marco

Hi,
we have different tasks managing compression/extracts, but nothing that has been added recently. How we could further troubleshoot the issue ?

Thanks

Marco

Unfortunately, this seems like a bug that existed in a previous version of 7zip components. I advise upgrading to a newer version of VisualCron.

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Hi,
I see you are referring to move to newer version of VisualCron, I just installed on my personal PC the latest version 8.1.1 and I see the 7z64.dll and 7z.dll are binary equal to the ones we currently have on our installation which periodically fails.
With kind regards.

Marco

It can also be code related to wrappers we use to call this dll. Please update and test.

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