BUG: Email Triggers firing twice - VisualCron

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argentiere
Free support Topic Starter

2015-05-14T10:22:22Z

Since the last update, we have noticed that jobs triggered by emails are activating twice. The email trigger is set to move the email into a sub-folder so it won't find it in the Inbox. Before the latest version we had no problems.

Edited by moderator 2016-01-11T19:03:54Z | Reason: Not specified

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Support
Official support

2015-05-14T11:49:40Z

Enable Extended debugging (Settings tab->Log->Extended debugging). Look closely in the log_serverDATE.txt when a new email arrives. Maybe you have several Triggers or something else happens. If you cannot figure this out then please send log_serverDATE.txt to support@visualcron.com. Let us know which time the email arrived and the related Job name.

Henrik
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twagner
Paid support

2015-05-14T13:59:50Z

We are experiencing the same thing since updating to 7.64.

Support
Official support

2015-05-14T15:56:03Z

Could you please post some screenshots of your settings in the Email Trigger?

Henrik
Support
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Support
Official support

2015-05-14T16:47:38Z

Which version did you upgrade from? There is no change since 7.5.0. We tried to reproduce it with latest but could not.

Henrik
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Support
Official support

2015-05-14T17:06:23Z

Should not be a difference but please test with 7.6.6: http://www.visualcron.co....aspx?g=posts&t=4940

Henrik
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argentiere
Free support Topic Starter

2015-05-15T07:20:36Z

Does this help?

Support
Official support

2015-05-15T07:30:18Z

Thanks, please send the Job name and the file log_serverDATE.txt to support@visualcron.com

Henrik
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argentiere
Free support Topic Starter

2015-05-19T09:18:41Z

We have found a work around.

Originally we specified that the email would be deleted and copied to a sub folder.

After we changed this to mark as read only and not move. The problem goes away.

It seems the bug is that the email is not marked as deleted the first time the trigger fires, but the second time it does get moved.

Support
Official support

2015-05-19T09:40:20Z

#10

Originally Posted by: argentiere

We have found a work around.

Originally we specified that the email would be deleted and copied to a sub folder.

After we changed this to mark as read only and not move. The problem goes away.

It seems the bug is that the email is not marked as deleted the first time the trigger fires, but the second time it does get moved.

Ok, in new build we move instead of copy+delete - please try that.

Henrik
Support
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argentiere
Free support Topic Starter

2015-05-19T12:07:27Z

#11

Originally Posted by: Support

Originally Posted by: argentiere

We have found a work around.

Originally we specified that the email would be deleted and copied to a sub folder.

After we changed this to mark as read only and not move. The problem goes away.

It seems the bug is that the email is not marked as deleted the first time the trigger fires, but the second time it does get moved.

Ok, in new build we move instead of copy+delete - please try that.

Will it also mark as read. I think the default action on any email trigger (to prevent double triggers etc.) is to always mark as read even if not moved.

Support
Official support

2015-05-19T12:26:05Z

#12

Originally Posted by: argentiere

Originally Posted by: Support

Originally Posted by: argentiere

We have found a work around.

Originally we specified that the email would be deleted and copied to a sub folder.

After we changed this to mark as read only and not move. The problem goes away.

It seems the bug is that the email is not marked as deleted the first time the trigger fires, but the second time it does get moved.

Ok, in new build we move instead of copy+delete - please try that.

Will it also mark as read. I think the default action on any email trigger (to prevent double triggers etc.) is to always mark as read even if not moved.

We do not Trigger on unread. We trigger on mails we have not seen before. So it does not matter if it marked as read or not.

Henrik
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jefferyj2
Paid support

2016-01-07T14:58:36Z

#13

Did you find a fix for this issue? We are facing the same issue in our environment (version 7.6.3).

Support
Official support

2016-01-07T19:20:14Z

#14

Originally Posted by: jefferyj2

Did you find a fix for this issue? We are facing the same issue in our environment (version 7.6.3).

Is it still firing twice after restarting the VC service?

Henrik
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