Command Socket error using FTP SSL - VisualCron

Please note that VisualCron support is not actively monitoring this community forum. Please use our contact page for contacting the VisualCron support directly.

Welcome Guest! To enable all features please Login or Register.

JeanetteW
Free support Topic Starter

2009-02-05T17:29:37Z

Getting error "The command socket was disconnected from the FTP server.", when trying to connect to an FTP server using FTP SSL. I am able to connect through Telnet but not through Visual Cron. Need assistance troubleshooting this.

Thanks.

Sponsor

Forum information

Wanna join the discussion?! Login to your Forum forum account or Register a new forum account

Support
Official support

2009-02-05T18:35:26Z

Probably related to connection method. Try switching between explicit/implicit encryption. You should probably use Explicit if you can connect with Telnet (and see commands).

Henrik
Support
http://www.visualcron.com
Please like VisualCron on facebook!

JeanetteW
Free support Topic Starter

2009-02-05T19:34:14Z

I changed the connection from implicit to explicit and I get the same error.

Support
Official support

2009-02-05T19:37:49Z

Are you sure the FTP server supports SSL? I mean, is the information encrypted or not when you telnet to that port? Have you tried any other client to connect (like FileZilla)?

Henrik
Support
http://www.visualcron.com
Please like VisualCron on facebook!

JeanetteW
Free support Topic Starter

2009-02-05T21:38:19Z

Stupid me#-o The login name is case sensitive. The connection is working now.

Thank you

Support
Official support

2009-02-05T21:40:03Z

No problem - glad it works!

Henrik
Support
http://www.visualcron.com
Please like VisualCron on facebook!