Hi, I am trying to send an email to 'email-to-fax-gateway'. THe format of the email address used is like the following:

/fax=12345678/name=mycompanyname/<rfax@mycompany.com>

When I use the above as a recipient address it doesn't work as it sems that visualcron sends an email to rfx@mycompany.com instead of the whole address. The same address if used within a regular email client (gmail in my case) works fine.

Any hints?

It does not sound like a normal setup. VisualCron sends directly to the SMTP server. Do you really do that with your setup? Sounds like some kind of special application or printer is installed.

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Correct, there is a special app installed, called rfax, but as said I am sending email through Amazon SES and sending to the same address from gmail works fine.

Correct, there is a special app installed, called rfax, but as said I am sending email through Amazon SES and sending to the same address from gmail works fine.

Through the gmail web page or your email client?

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Gmail web ui, no special apps/clients

Gmail web ui, no special apps/clients

It simply sounds like you have have the email: rfax@mycompany.com

And then from name: /fax=12345678/name=mycompanyname/

Right now it sounds like you are mixing it both in the from email.

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