VMWare - vCenter Server - How do I setup connection? - VisualCron

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Michael Tebbs
Free support Topic Starter

2014-06-20T15:24:45Z

I'm trying to setup a connection between VisualCron v7.1.7 and vCenter Server Appliance v5.1.0.1235232. I've tried setting the address to the ip, ip:443, dnsname, dnsname:443 https://ip:443/sdk, https://dnsname:443/sdk, but I keep getting the following message when I try to refresh the Server VMX path: "An error occured (sic) while refreshing server lists, error:"

I have tried with VIX-1.12.3-1 and VIX-1.13.0-1.

How do I setup my vCenter connection in VisualCron?

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Support
Official support

2014-06-20T20:20:54Z

Try just using the ip with http and port.

Henrik
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Michael Tebbs
Free support Topic Starter

2014-06-20T20:27:14Z

I tried that, too. Log shows it's trying to use port 21

6/20/2014 3:24:59 PM Info User 'Carl Worley' - Added Connection (root@https://dnsname:443:21)

Edited by user 2014-06-20T20:29:42Z | Reason: Not specified

Support
Official support

2014-06-20T20:35:06Z

What kind of connection type are you setting up? If you use VMWare port 21 is not used. Perhaps the interface might default to that but port 21 is not used.

You should try ip only (not dns name) to test with

Henrik
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Michael Tebbs
Free support Topic Starter

2014-06-20T20:41:23Z

Here's how I added the connection:

Server -> Connections -> Add -> VMWare

Main Settings:
Name: vCenter
Address: https://dnsname:443
Authentication:
Username: username
Password: password

Support
Official support

2014-06-20T20:45:43Z

Just use the dns name or ip in Address field. No https and no port.

Henrik
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Michael Tebbs
Free support Topic Starter

2014-06-20T20:46:46Z

I did that too, but it still doesn't work. Log still shows it's trying to use port 21

Support
Official support

2014-06-20T20:51:55Z

Originally Posted by: Carl Worley

I did that too, but it still doesn't work. Log still shows it's trying to use port 21

This does not make sense. Could you include the log? And what if you change the port in the Connection (not altering address).

Henrik
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Michael Tebbs
Free support Topic Starter

2014-06-20T20:55:03Z

It doesn't give me an option to change the port.

Log:
6/20/2014 3:53:45 PM Info User 'Carl Worley' - Added Connection (root@dnsname:21)
6/20/2014 3:53:45 PM Debug Saving Connections

Support
Official support

2014-06-20T21:04:01Z

#10

Ok, you can ignore that message. It is not actually using port 21. I *think* it is using port 443 by default - but I know this is something that you cannot control if you have set it to use other port than default.

Perhaps you have not installed the VIX API?

https://my.vmware.com/we...puting/vmware_player/5_0

Henrik
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Michael Tebbs
Free support Topic Starter

2014-06-20T21:05:32Z

#11

I have tried with VIX-1.12.3-1 and VIX-1.13.0-1.

Support
Official support

2014-06-20T21:10:49Z

#12

Please add a screenshot with the whole window including the error popup.

Henrik
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Michael Tebbs
Free support Topic Starter

2014-06-20T21:24:16Z

#13

Support
Official support

2014-06-24T07:40:00Z

#14

I am attaching a debug version and hopefully we can get more answers. Please follow these steps:

1. download the attached version
2. install it
3. turn on Extended debugging in Server settings
4. Try to refresh the servers
5. send the file log_serverDATE.txt to support@visualcron.com

Henrik
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Michael Tebbs
Free support Topic Starter

2014-06-24T13:53:14Z

#15

When I installed the new version, I wasn’t sure how the old, remote client would work on the new server version, so I tried it from the client on the server – it worked.

Then I tried the old client (7.1.7) remotely, and I got the same error. The error happened between “ProcessTaskVMWareShared->Before executing” and “ProcessTaskVMWareShared->VMTask.Result has success value: True”

Then I upgraded the remote client to 7.1.8, and tried again. It still produced the error at the same spot. I then turned off compression, restarted the client, and tried again. Same error in the same spot.

It looks like some sort of time out on the remote client. I looked for a timeout setting on the client/server connection, but I didn’t see one.