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  4. [Solved] Upgrade issue from 6.1.8 to 7.1.1 - Missing Jobs
hepworthd
2014-01-29T15:45:37Z
Having an issue upgrading to 7.1.1. I exported my jobs before installing, had an issue doing an upgrade directly as is, so I had to remove the existing version of VisualCron completely. Fresh install, imported all settings, upon completion, no errors noted, no jobs listed, and my login credentials were not working, thus I removed the credentials and still no issue's.

Anyone else had this issue, how to get around it?

Luckily I installed 6.1.8 and imported my settings with no issue's.
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Support
2014-01-29T16:13:38Z
If no login Credentials worked it sounds like you have installed in another directory than before. It does not seem possible that both jobs.xml and networkcredentials.xml were destroyed or similar during upgrade.
Henrik
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hepworthd
2014-01-29T16:24:09Z
Even still, I re-installed fresh again, imported everything but the credentials, and no jobs. I checked on the jobs.xml file size, and it was like a couple KB instead of what it should be of 300+ KB in size. Magically cleared itself.
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Support
2014-01-29T16:58:53Z
Is the log file saying anything after you install?
Henrik
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hepworthd
2014-01-29T19:29:19Z
After attempting again, a simple install over the existing, which is what I have normally done. I found the following failures in the log.

1/29/2014 2:27:24 PM Debug Credential provider->Credential provider failed: Could not found registry value (1)

1/29/2014 2:28:00 PM Info Recovery failed for: Jobs

No matter what I do, I cannot get the jobs to load in this new version...
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Support
2014-01-29T19:34:51Z
Ok, can you send the export so maybe we can recover it for you (and see what is wrong). Please send it to support@visualcron.com
Henrik
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2014-01-29T19:35:16Z
Please send the log file as well.
Henrik
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hepworthd
2014-01-29T19:35:51Z
FYI, I reinstalled 6.1.8 again fresh, and only received the following message in my logs, the jobs loaded just fine.

Debug Credential provider->Credential provider failed: Could not found registry value (1)

thanks.
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Support
2014-01-29T20:02:07Z
Originally Posted by: hepworthd 

FYI, I reinstalled 6.1.8 again fresh, and only received the following message in my logs, the jobs loaded just fine.

Debug Credential provider->Credential provider failed: Could not found registry value (1)

thanks.



Ok, that error should not affect anything here.
Henrik
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hepworthd
2014-01-29T20:12:35Z
Unfortunately I cannot supply the export file, for security reasons. I did install on my local PC 7.1.1, and the jobs did not import there either. I got the below error message, will look through the .xml file to see if anything is invalid, but it should be valid if VisualCron generated it.

Err Error loading jobfile: Illegal characters in path.
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Support
2014-01-29T20:29:10Z
Is is possible to just send us the jobs.xml file? You can leave out any security details but most details are stored in Credentials and Connections anyway.

The problem is transferring some kind of setting and without knowing which one we are completely in the dark here.
Henrik
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hepworthd
2014-01-29T20:33:08Z
Okay, is there a way I can get you the file directly?
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Support
2014-01-29T20:35:42Z
Either send it to support@visualcron.com or add us on Skype, user VisualCron, and send it there. Thanks
Henrik
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Support
2014-01-29T20:58:18Z
Thanks, confirming file received. We have identified the issue and will provide you with a fix tomorrow. Thank you.
Henrik
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hepworthd
2014-01-29T21:00:21Z
Great, thanks again!
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Support
2014-01-29T21:19:28Z
Please install this version. Only fix from original 7.1.1. is your fix:

http://neteject.com/down...on/VisualCron7.1.1-3.exe 

Then import again or just install on top over version 6.
Henrik
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hepworthd
2014-01-30T15:15:42Z
This seems to have worked, thanks. Was it an issue with my jobs or VisualCron itself?
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Support
2014-01-30T15:54:44Z
The problem was porting old settings in FTP Task. The error occured when using Variables in the file path. I think it was the Rename command. Thank you for the report!
Henrik
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