Hi

We are encountering issues <intermittently> where a file based trigger is firing the same job twice for the same file. This would not be a problem but the jobs are running concurrently, even though they are setup to run one at a time.

We have seen this on multiple versions (currently 6.1.8).

Other Forum responses have suggested a restart of the service (which we are doing nightly) but this is not a solution as it is still occuring.

Can you reproduce this? If so, please perform the following steps:

1. upgrade to the latest version
2. let the file trigger
3. send log_serverDATE.txt to support@visualcron.com, include a screenshot of File Trigger settings and let us know the Job name

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Will Do.

We currently have 6.2.0 on our test server.

This will be deployed to Production, testing all going well Monday 25/02.

We will monitor, and forward a log when it reoccurs, but as I indicated it is intermittent . . . . so no we can't easily / repetitively reproduce.

In the interim I have forwarded the Server Log for 20/03 which has the error occuring at 7:00:08.

Based on our Job Configuration this should not happen (but you will note that around this error the other files have processed correctly / sequentially one trigger / job at a time):

Completion of Prior Job run on trigger followed by Duplicate Jobs started in error

20/03/2013 7:00:07 AM Info Job completed: Commbiz BPAY PAYM File Retrieval
20/03/2013 7:00:08 AM Info Job started: Commbiz BPAY PAYM File Retrieval
20/03/2013 7:00:08 AM Info Job started: Commbiz BPAY PAYM File Retrieval

We have confirmed that it triggered / was trying to process the same file twice (not two different files).

Thanks, forgot to say that you need to enable Extended debug logging in Server settings->Log.

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