Error: ForeignKeyConstraint - VisualCron

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mmisko
No customer Topic Starter

2012-09-28T20:36:13Z

Hello,
We're having the same problem as listed in post http://www.visualcron.co....aspx?g=posts&t=1595 . How can we fix this? I'm pretty sure it was created by a cloned/copied task. However, I'm unsure what task/job. We did try restarting the service.

Quote:

Could not add Task: ProcessFile, error: ForeignKeyConstraint Constraint1 requires the child key values (05648b9a-3715-4222-8b97-f320830a5e09, 9676c242-65db-4ea6-9bae-d3940100b657) to exist in the parent table.

Thanks

Edited by user 2012-09-28T20:36:44Z | Reason: Not specified

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Support
Official support

2012-10-01T13:44:38Z

Do you sometimes click on "Test Job" while having the Job opened?

Henrik
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mmisko
No customer Topic Starter

2012-10-04T13:14:46Z

Nope. The application is used by several others. None of them remember doing so either.

Support
Official support

2012-10-04T13:16:24Z

Just to confirm first - restarting the service restores state?

Henrik
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mmisko
No customer Topic Starter

2012-10-04T18:07:49Z

Yep, sure did. Was the first thing we tried.

Thanks!

Support
Official support

2012-10-05T06:30:56Z

Ok, so, we need your help to find out why. We could not reproduce this right away. One guess it that it has to do with Clone/Copy but the question is how to reproduce this. Is it clone or copy and is it clone copy of a Task or Job and what happens after that? Any information would we great.

We will try to add some debugging at server level as well for next version.

Henrik
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mmisko
No customer Topic Starter

2012-10-05T12:45:03Z

I THINK it might have been a clone on the job level. However honestly it is hard of us to recall the exact actions. Would sending you my settings file help?

mmisko
No customer Topic Starter

2012-10-08T16:04:49Z

I was also unable to duplicate the error. I did notice I don't receive an error if I export the settings and import them in on a test server. I'm a bit nervous to try this on production though.

Edited by user 2012-10-08T16:15:23Z | Reason: additional detail

Support
Official support

2012-10-08T17:19:49Z

Hi mmisko,

as we cannot reproduce this we will do some changes for next release:

1. log when this happens
2. correct error when Job is added (at server level)

(Still, we need to fix the initial problem at Client level - but doing that requires access of logs).

Our plan is to do this release in some days.

Henrik
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mmisko
No customer Topic Starter

2012-10-09T12:55:37Z

#10

Thanks for the update and clarification

Support
Official support

2012-10-10T12:52:30Z

#11

Please update to the latest version now.

Henrik
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mmisko
No customer Topic Starter

2012-10-10T19:55:36Z

#12

Great, thanks for your fast work!

We're working on updating the servers. First we'll have to do some testing in DEV. However, I upgraded my client and now I no longer receive an error message.

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