[Solved] Error connecting to sftp site - VisualCron

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Tillman Stevens
No customer Topic Starter

2014-01-14T16:25:38Z

I am attempting a connection to an sftp site using username/password login. While I can connect successfully using filezilla, when I attempt the connection in VisualCron, I get:
Server key recieved, fingerpritn it xxxxxxxxx
Authentication type 4 failed
SFTP Error 114
Connection lost (error code is 10058)

Edited by moderator 2014-02-05T14:30:22Z | Reason: Not specified

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Support
Official support

2014-01-14T16:49:36Z

Do you use password or public key auth?

Henrik
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Tillman Stevens
No customer Topic Starter

2014-01-14T16:51:40Z

Password, it's what we are using to connect when we connect with Filezilla

Support
Official support

2014-01-14T16:53:31Z

First try to uncheck "Auto auth" and just check "Password auth".

If that does not work try unchecking specific SFTP versions in "Extra settings" of the Connection.

Henrik
Support
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Tillman Stevens
No customer Topic Starter

2014-01-14T16:57:45Z

I am really unsure where to uncheck 'auto auth' and where to check "Password auth"

Support
Official support

2014-01-14T16:59:45Z

Open the Connection where all settings are stored. Then go to Authentication tab.

Henrik
Support
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Tillman Stevens
No customer Topic Starter

2014-01-14T17:06:37Z

In the Authentication window, I am only seeing:

Authentication Type: Password
Username: Username
Password: ********

Public key
Private Key file: Nothing is entered here
Password: nothing is entered here

I do not see 'auto auth' there.

Support
Official support

2014-01-14T17:07:57Z

Originally Posted by: Tillman Stevens

In the Authentication window, I am only seeing:

Authentication Type: Password
Username: Username
Password: ********

Public key
Private Key file: Nothing is entered here
Password: nothing is entered here

I do not see 'auto auth' there.

Maybe you are using an older version then. New version provides more alternatives when connecting.

Henrik
Support
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Tillman Stevens
No customer Topic Starter

2014-01-14T20:25:35Z

I have upgraded to the latest version, and have unchecked "auto auth', then just checked "password auth"

I have also tried each one of the specific SFTP version in "Extra Settings", and I am still getting the same error.

Any other ideas?

Support
Official support

2014-01-14T20:48:55Z

#10

I am now pretty sure that the error indicates that you are using the wrong password or username. Please double check.

Henrik
Support
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Support
Official support

2014-02-05T14:30:04Z

#11

Solved. Wrong username.

Henrik
Support
http://www.visualcron.com
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