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Yann
  •  Yann
  • No customer Topic Starter
2010-01-19T10:02:32Z
Hi,

I the following error message box when openning or closing a session on my server (enclosed screenshot).

I use a Windows 2008 Web Edition (x86) and VisualCron 5.5.0.

Regards,
Yann attached the following image(s):
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Support
2010-01-19T10:31:41Z
Hi Yann,

thank you for your report.

The file you mentioned is installed both on x86 and x64 systems. However, the behavior should be that this file is not used on x86 systems. The correct file that should be used is InteractiveLogonCPx86.dll.

We determine which file should be used by looking in the registry LOCAL MACHINE and if you have the key SOFTWARE\Wow6432Node. Do you have this key? And what items to you have in this key?
Henrik
Support
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Yann
  •  Yann
  • No customer Topic Starter
2010-01-19T11:05:49Z
Hi,

I have this key but no items on it. On the other hand, I have some subkey.

Regards,
Support
2010-01-19T11:06:42Z
What subkeys do you have?
Henrik
Support
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Yann
  •  Yann
  • No customer Topic Starter
2010-01-19T11:09:30Z
Please find enclosed an extract of the requested key and these subkey.
File Attachment(s):
WOW6432Node.rar (3kb) downloaded 31 time(s).
Support
2010-01-19T11:24:17Z
OK, thanks. That node should not be there. Some application have created that node by themselves. This node should be a mirror of the LOCAL MACHINE Software key and not a node where application write to. A mirror, that is read by x86 applications on x64 bit systems. Since your OS is x86 it will never look in this node.

There are a couple of alternatives for you right now:

ALT 1. uninstall VisualCron and delete the WOW6432Node. Install VisualCron again
ALT 2. Run the attached regfix which will update paths and the restart

ALT 2. only solves the problem temporarily until you install VisualCron again as the registry is still corrupted.
File Attachment(s):
regfix.zip (1kb) downloaded 33 time(s).

Henrik
Support
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Yann
  •  Yann
  • No customer Topic Starter
2010-01-19T12:39:31Z
Hi,

I remove the WOW6432Node key in the registry and install again VisualCron. The problem seem to be solved.

Thanks for your help.

Regards,
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