File Event Trigger Could not be added Directory <name> is invalid - VisualCron

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rgepfert
No customer Topic Starter

2008-10-08T21:28:12Z

I am trying to set up a a job that will copy a file from my ftp folder to my application server. I am using a file trigger to see if a file shows up on the ftp server and then executing the copy. For some reason when I set up the task (I don't even run it), it gives me the following error

File event trigger could not be added, error; the directory name <ftp directory name> is invalid.

Does anyone know what this problem is?

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Support
Official support

2008-10-08T21:32:39Z

Is this a folder on a remote drive/computer? Then you need a Credential to access that Folder.

Henrik
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rgepfert
No customer Topic Starter

2008-10-08T21:40:29Z

Ok, I set it up with credentials that has access to the ftp. But when I copy a file to the ftp folder the trigger will not kick off. If I run the job it will move the file for me. The move task can see the file on the ftp, but the trigger cannot.

Support
Official support

2008-10-08T21:43:23Z

If you still get the error then the Trigger is not activated - and no automatic Triggering->Copy will occur. Are your Trigger active in the Triggers window? Do you still get the error when editing the Job?

Henrik
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rgepfert
No customer Topic Starter

2008-10-08T21:45:37Z

The Trigger shows active. When I bring up the Trigger the Active checkbox is checked. I don't get the error when I edit the job anymore

Support
Official support

2008-10-08T21:49:22Z

Are you copying with Copy or Cut? Because moving manually may not Trigger it. If you are copying with Copy/Paste and it still does not work the Trigger is probably set up wrong.

We could look at it if you installed Yuuguu and add user support@visualcron.com

Henrik
Support
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rgepfert
No customer Topic Starter

2008-10-08T21:59:00Z

I am copying with copy. I don't think my Infrastructure team would let me install a remote desktop software on our App server. Is there anything else I can check. Can I take screen prints and send them to you?

Support
Official support

2008-10-08T22:04:51Z

You can install the app on your machine and then RDP or similar to that machine.

You can send the following screenshots to support@visualcron.com:

* file trigger settings
* your ftp folder
* sample file copied to ftp folder

Henrik
Support
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Support
Official support

2008-10-08T22:05:20Z

By the way - is it a Samba mount?

Henrik
Support
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rgepfert
No customer Topic Starter

2008-10-08T22:09:01Z

#10

I think it is Samba mount and I tried the Samba option and that still didn't work.

rgepfert
No customer Topic Starter

2008-10-08T22:09:35Z

#11

I will try the Yuuguu option

Support
Official support

2008-10-08T22:13:39Z

#12

If it is Samba you must use Samba and Samba mode is not instant because it uses polling. Normally you have to wait 60 seconds if you don't set other option.

Henrik
Support
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rgepfert
No customer Topic Starter

2008-10-09T15:51:50Z

#13

Henrik,
It is 8:50am here and I have a meeting at 9:30am for 1 hour. Can we get together after that to see if we can get this wrapped up?

rgepfert
No customer Topic Starter

2008-10-09T15:58:56Z

#14

Just another note. I tried changing the trigger path to a local folder on the app server and it still would not trigger. I then changed the task to move the file from the local folder and that is still working, but the trigger is not.

rgepfert
No customer Topic Starter

2008-10-09T17:46:48Z

#15

I am back from my meeting and I can test now until 3:00pm CDT