Please check the following:

•Is the port and address correct?

•Open the Windows Control Panel -> Administrative Tools -> Services. In the list of services, locate VisualCron Service. Is the "VisualCron Service" started?

 

 

Open the log file server_startup.txt. If it contains:

 

ComService() exception (System.ArgumentException: It is likely that certificate 'CN=vc' may not have a private key that is capable of key exchange or the process may not have access rights for the private key.

 

Perform these steps:

 

1.Stop the VC server

2.Go to VisualCron installation folder

3.Start VisualCronService.exe manually right clicking on that and choose Run as->Administrator

4.Click on Delete Certificates button

5.Click on the Create Certificates button

6.Exit application

7.Start VisualCron service

8.Try to connect again