Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The product focuses mainly on Sales, Marketing, and Service (help desk). It is part of the Microsoft Dynamics family of business applications.

The following versions of Dynamics CRM are supported:

•Dynamics CRM 2010

•Dynamics CRM 2013

•Dynamics CRM 2015

•Dynamics CRM 2016

•Dynamics CRM Online